Returns & Refunds Policy

At NextBuy.co.za we want you to be 100% satisfied with your purchase.
We want you to buy what you love and love what you have bought. That’s why we want to make the returning process as simple and hassle-free as possible.
If you wish to return a product we will arrange for it to be collected from you.

SUBMIT A RETURN

Wait! Before you return!
Experiencing some difficulty with your product? If you are experiencing difficulty with a product, kindly contact our Customer Service for assistance before creating a return ticket.

NextBuy.co.za WARRANTY POLICY:

12 month warranty standard on all New products sold through our website unless otherwise specified. Open box, Refurbished, Used and Demo products come with a standard 6 month warranty unless otherwise specified.

NextBuy.co.za WARRANTY POLICY:

Why are you returning the product?

The product was not what you ordered:
Log a return within 30 days of purchase for a full refund or exchange It's up to you. The returned product needs to be in its original, undamaged packaging and it must have not been used.
We will pay the collection courier fee and should you chose a replacement we will also cover the cost of delivering the correct item.
After 30 days unfortunately no returns.

You just don’t love it or changed your mind:
Log a return within 30 days of purchase for a full refund or replacement, it’s up to you.The returned product needs to be in its original, undamaged packaging and it must have not been used. We will pay the courier collection fee.
After 30 days unfortunately no return.

Faulty product:
Log a return within 30 days of purchase for a full refund or replacement.
During warranty period, items will be repaired, if we cannot repair the item then it will be exchanged, replaced or refunded.
We will pay for the collection of your item and if we exchange or replace we will pay for the delivery to you.

Promotional items:

Returns of products which came with free promotional item: If you received a free item together with your purchase, when returning and requesting a refund we would need you to also send back the free item.

Returns of free promotional items:

Free promotional items will be replaced as long as stock lasts. No refunds will be issued for free promotional items. Shipping costs will be on you.

NextBuy.co.za WARRANTY POLICY:

Complete a return form:

SUBMIT A RETURN

• We will authorise the return.
• Once we receive the unit we will evaluate the condition of the product and packaging.
• We will then confirm if the product will be repaired, exchanged, replace or refunded.
• As per our return policy we may deduct the collection fee from your refund.

How long does this process take?

We will endeavour to have your return and refund sorted out as quickly as possible. * NextBuy.co.za reserves the right to change the delivery policy at any time.
• Collections need to be made available for the courier company to collect.
• Replacements are subject to us having stock of the same product.
• Faulty devices: We will first try and repair them. If repair is not possible or viable, we will then offer exchange or refund.

Submit a return by filling in the form below

Scroll To Top

Follow us